Get in Touch

What Happens After You Submit

Once your enquiry reaches us, it enters our shared inbox where all team members can see it. If your request falls clearly within one researcher's area — a Luxor-focused itinerary goes to Dr Rashwan, an Alexandria query goes to Dr Mansour — it is assigned within the first hour. General enquiries are handled by our operations lead, Mariam Youssef Khalil, who coordinates the initial response and routes any specialist follow-up questions to the appropriate researcher.

Our first reply is always substantive. We do not send automated acknowledgements that promise a "real" response later. If we need clarification before making a recommendation — your travel dates, group size, physical requirements — we will ask those questions in our first message, so that our second reply can be a concrete recommendation with pricing. Most clients receive a firm quote within two exchanges.

For trade enquiries — tour operators, booking platforms, travel agencies — please indicate your organisation name and the volume of content or data records you are looking for. We will schedule a call if the scope warrants it, or handle smaller requests entirely by email. Our operator data feed and white-label content licence terms are available on request. See also our full services overview and pricing page for indicative costs before reaching out.